Shipping Policy

■ Shipping Policy ■

shipping price

Shipping costs vary depending on your country of residence. Shipping costs are calculated based on the shipping address you provide at checkout. To see how much shipping will cost, add items to your cart and proceed to checkout. You can view shipping options and rates for your order before completing your purchase. Any duties or taxes charged by your country's customs office are your responsibility and are not included in the shipping cost.

order processing

Most orders are processed within 1-3 business days . Shipping to Korean addresses usually takes 2-3 business days, shipping to international addresses may take additional time.
If you feel that your order has not been delivered within the time period specified in our Shipping Policy, please contact us at any time for updates. We are committed to providing a fast and efficient delivery service and will do our best to keep you informed of the status of your order. If you have any questions about shipping times, tracking information, or any other issues, our customer service team is always available to help.

Invalid shipping information 

We use the information you provide to us to create shipping labels. If you discover that you have entered an incorrect or incomplete address, or if your order has not yet been shipped, please notify us immediately. Then we can fix it for free. If your order has already been delivered, please contact the courier directly and inform them of the error to avoid any confusion. Please note that we cannot be held responsible for packages that are lost/undelivered due to incorrect or insufficient shipping information you entered.

package pickup

If your package cannot be delivered directly to your address and is awaiting pickup at a local post office or designated pickup point, it is important that you retrieve the package within the designated time frame. If you do not pick up your package within the allotted time, it may be returned to the sender or damaged by the carrier. We are not responsible for notifying the customer about the pickup of their package, responsibility always rests with the local delivery company. Local delivery companies can sometimes have difficulty providing timely notifications, such as incorrect contact information provided by the customer or an inability to provide timely notifications, so track them carefully to ensure you stay informed about the status of your package and its required pickup. do it. Please note that if the product is returned to us or damaged due to non-receipt, we will not be held responsible and we will not be able to provide a refund or resend the product for free.

delivered package

Once the carrier marks the package as delivered, our responsibility for that package ends. If your package is marked as delivered but we cannot locate it, we can only offer a refund or reship the item free of charge if you obtain a non-delivery statement from your local shipping company and present it to us. Without this statement we cannot process a refund or reshipment. We cannot be held responsible for unfortunate circumstances such as theft or loss of delivered packages. If you suspect your package has been stolen, we recommend calling the police and notifying your local postal company. If your package may have been delivered to an unsafe location or if there is a discrepancy in the delivery process, you should contact your local delivery company for liability and potential compensation. We recommend contacting your local carrier directly to resolve these issues, as this will give your customers access to detailed tracking information and insight into the shipping process.

If you have any questions, please contact support@keyspinger.com .