privacy policy

■ Personal information protection policy ■

KEYSPINGER (hereinafter referred to as “our company”) uses the shopping cart ASP service “Shopify” provided by Shopify, Inc. (hereinafter referred to as “service provider”). In opening and operating the service, personal information is handled in accordance with the personal information protection policy ( https://www.shopify.jp/legal/privacy ) established by the service provider and the regulations established by the company.

Definition of personal information

“Personal information” means “personal information” as defined in Article 2, Paragraph 1 of the Personal Information Protection Act (hereinafter referred to as the “Personal Information Protection Act”), which is information about a living individual and the name included in the information. This refers to the ability to identify a specific individual based on date of birth, date of birth, and other information, and includes the ability to identify a specific individual by easily comparing it with other information.

Collection of personal information

We may collect your personal information in situations such as when you purchase a product from our shopping mall or make an inquiry. After notifying or publicizing the purpose of use of personal information, our company collects personal information through lawful and fair means. Additionally, when collecting “sensitive information” as defined in Article 2, Paragraph 3 of the Personal Information Protection Act, the information is collected with the individual’s consent.

<Regarding the handling of personal information on the website>

About Cookies and Web Beacons

Our website may use cookies and web beacons for the purpose of identifying service usage, improving service quality, and providing services tailored to users' interests and needs. Additionally, cookies are also used for the purpose of distributing notices (advertisements) to people who have used our website in the past by utilizing the advertising services of advertising distribution providers. These cookies and web beacons do not obtain information that can identify individuals, nor do they have any adverse effects on the user's computer. You may also refuse to receive cookies through your Internet browser settings, but in that case, some services on our website may not be available.

About SSL

Our website uses SSL (Secure Socket Layer), an encryption technology, in the "Inquiry" section on the main page so that users can enter personal information with confidence. With SSL, the information entered by the user is encrypted and transmitted.

About log collection

Our website records user information in the form of access logs. This includes the user's IP address, type of browser used, number of accesses, etc., and does not include information that can identify an individual. Access logs are used for statistics and analysis of usage conditions and are not used for any other purpose.

Regarding the use of third-party modules

Our website installs third-party modules for the purpose of tracking service usage and distributing advertisements. The installed modules are: Each provider company uses cookies or similar technologies to collect and process information about the usage of our website. The information collected by each providing company is managed in accordance with each company's personal information protection policy, etc.

Google Analytics

Purpose of use by users

  • If there are data requests, inquiries, opinions, etc. from our company, and we determine that it is appropriate to respond
  • To provide information about the store's products and services and to provide information about the store's business activities

Safety management of personal information

For the safety management of personal information provided by customers, reasonable organizational, physical, human, and technical measures are taken by the service provider. We recognize that appropriately managing personal information is part of compliance, and comply with the Personal Information Protection Act and personal information protection laws. We will comply with the Information Protection Commission guidelines, establish regulations and other rules regarding the handling of personal information, and make them known to executives and employees. In addition, we will appoint a personal information manager as the general manager for the practice and operation of personal information management and establish a system to appropriately manage personal information. We will keep the collected personal information accurate and up-to-date, and implement appropriate safety measures and manage it appropriately to prevent unauthorized access to personal information, loss, destruction, forgery, and leakage of personal information.

Changes to the “Personal Information Protection Policy” and “Specific Matters Regarding Handling of Personal Information”

If there are any changes to the personal information items collected by our company, the purpose of use, or other “Personal Information Protection Policy” or “Specific Matters Regarding Handling of Personal Information” separately determined by our company, the change on the relevant page will be considered as an announcement.

■ Regarding specific matters regarding the handling of personal information ■

1. About the personal information collected and the purpose of its use

Unless otherwise notified, our company collects personal information specified in the following <personal information items collected by our shopping mall> in carrying out the following <our business>, and uses this personal information for the following <purpose of use> do. If the purpose of use is changed beyond the scope reasonably recognized as being related to the purpose of use, your consent will be obtained in advance. In addition, in order to carry out business smoothly, our company may entrust a part of the work and provide personal information to the company that entrusts the work to the extent necessary to achieve the purpose of use by us. In this case, we will implement appropriate supervision, including concluding a contract regarding handling with these companies.

<Our Business>

Retail business mainly engaged in clothing-related products and all ancillary or related work related thereto

<Personal information items collected by our shopping mall>

  • Name: furigana
  • address
  • phone number
  • Email Address
  • password
  • Delivery address information
  • Transaction details and contents with our shopping mall
  • Other personal information needed to conduct our business
  • Information that can identify a specific individual when combined with the above

<Purpose of use>

  • To conclude and fulfill contracts, including the provision of products and services between customers and our company, to manage post-contracts, and to perform after-sales services for products and services provided.
  • To contact customers and send products, etc., necessary to provide products, services, etc.
  • To provide information about products and services related to transactions between customers and our company and to provide information about our business activities
  • To collect charges and secure claims for products and services related to transactions between customers and our company
  • To respond to customer inquiries
  • To communicate between customers and our company and to provide notices and greetings according to social customs
  • For market research, customer and marketing information analysis, and other research, analysis, and research
  • To carry out sweepstakes, campaigns, etc.
  • For the purpose of development for the purpose of providing new products and services, improvement of the quality of various products and services, and research and analysis for marketing use (including the creation, use and provision of statistical data for such analysis)
  • To implement various measures to establish and maintain smooth relationships with customers and to provide various conveniences (including incentive programs such as points, coupons, and cashback)
  • To provide guidance on meetings hosted by our company or affiliated organizations and other necessary communications.
  • To respond to data requests, inquiries, opinions, etc. from our company
  • To provide company information and make necessary contacts to applicants and prospective employees of our company.
  • Maintenance of facilities, equipment and equipment and management of their use

2. Regarding provision of personal information

We provide your personal information to Shopify, Inc. (hereinafter referred to as “Service Provider”) and its related companies located in Canada, Singapore, the United States, and other countries outside of Japan. Regarding the handling of customer personal information by the service provider, please check the service provider's privacy policy ( https://www.shopify.jp/legal/privacy) .

Except in the cases below, our company does not provide personal information to third parties without customer consent.

  • In accordance with laws and regulations, and in cases where state agencies, local governments, or persons entrusted thereto must cooperate in carrying out work in accordance with laws and regulations
  • When it is necessary to protect a person's life, body or property and it is difficult to obtain the person's consent
  • When providing information to third parties (excluding overseas) by opting out
  • When providing to a business operator who entrusts work for the operation of our shopping mall
  • When the payment company discloses personal information to the payment company for identity verification, billing address verification, and credit check

We have the right to analyze collected personal information into statistical information that does not identify individuals, and may use or provide the results of such analysis to third parties.

3. Regarding notification of purpose of use

If you would like to be notified of the purpose of use of personal data held by our company, we will respond after confirming that you are the person (or agent). However, if there is a risk of harm to the life, body, property, or other rights and interests of the person or a third party, if there is a risk of harm to the rights or legitimate interests of the company, or if there is a risk of harm to the rights or legitimate interests of the company, the national agency or local government may be prohibited from performing work in accordance with laws and regulations. In cases where cooperation is required and there is a risk of disruption to the performance of the relevant work, or when it can be clearly recognized from the circumstances of acquisition, it may not be possible to notify all or part of the purpose of use.

4. Regarding disclosure of personal information about myself

If you wish to disclose personal information held by our company, we will respond after confirming that you are the person (or agent). However, if there is a risk of harm to the life, body, property or other rights and interests of the person or a third party, if there is a risk of significant disruption to the proper performance of our business, or if it is in violation of laws, all or part of the information will be disclosed. There are cases where this cannot be done.

5. Regarding correction, addition, and deletion of personal information

If you wish to correct, add, or delete personal information (hereinafter collectively referred to as “correction”) regarding personal data held by our company, we will respond after confirming that you are the person (or agent). However, if the personal data held is true, if special procedures are prescribed by laws and regulations, or if correction is not necessary in light of the purpose of use, we may not be able to respond to your request.

6. Regarding suspension of use and deletion of personal information

If you wish to suspend or delete personal data held by our company, we will respond after confirming that you are the person (or agent). However, we may not be able to respond to your request if the information is being handled within the scope necessary to achieve the pre-determined purpose of use, if the information is collected in an appropriate manner, or if the information is retained in accordance with relevant laws and regulations. Additionally, if the use of some or all of the information is suspended or deleted, it may not be possible to provide services or transactions as requested.

7. Regarding suspension of provision of personal information to third parties

If you wish to stop providing personal information to a third party regarding personal data held by our company, we will respond after confirming that you are the person (or agent). However, if the information is provided to a third party with the consent of the individual, if the provision to a third party is permitted by other laws or regulations, or if a significant cost is incurred in stopping the provision of the retained personal data to a third party, the provision to other third parties may be suspended. In difficult cases, we may not be able to respond to your request if we take alternative measures necessary to protect your rights and interests.

8. Method/window for receiving disclosure, etc.

For requests 3 to 7 above regarding personal data held by our company, please contact us using the inquiry form below.

9. Regarding personal information inquiries

For other complaints or inquiries regarding personal information, please contact us by email using the “Inquiry Form” below. Please understand in advance that we cannot accept applications other than this method.

<Personal information reception counter>

KEYSPINGER

Email address: support@keyspinger.com